UCHealth University of Colorado Hospital (2024)

University of Colorado Hospital’s (UCH) Office of Patient Representatives is available to assist you.

The patient representative:

• Serves as a liaison between patients, families, hospital and medical staff
• Advocates for patients’ rights
• Promotes patient satisfaction
• Serves as point of contact for organization-wide complaints and grievances
• Provides feedback from the patient to the organization to continually improve the patient experience

(For billing issues, please contact the University of Colorado Hospital Patient Accounts department at 866.429.6045.)

You or your representative may submit a concern or complaint, verbally or in writing, to the UCH Patient Representative. The Patient Representative may be reached at 720.848.5277 from 8:00 a.m. to 4:30 p.m., Monday through Friday. On weekends or after hours, you may call the hospital operator at 720.848.0000 and ask for the hospital manager. You may contact the Patient Representative in writing at:

Patient Representative
University of Colorado Hospital
12401 E 17thAvenue, C-300
Aurora, CO 80045

UCHealth EMS combines the latest technology and innovation to provide:

• 911 emergency ambulance services
• interfacility transportation
• critical care ground transport services
• air medical operations
• event medicine services
• community paramedics

Learn more

Garden View Cafe located on the first floor, University of Colorado Hospital

Everyday 6:30 a.m. – 1 a.m.

Courtyard Cafe located on the first floor, Anschutz Outpatient Pavilion

Monday – Friday 7 a.m. – 2 p.m.

Dazbog Coffee Kiosk

Everyday 6 a.m. – 5 p.m.

Inpatient Food Services

The Foodand Nutrition Services group at University of Colorado Hospital prepares fresh, delicious dishes for all our patients. We use healthy, fresh ingredients.We believe good food helps heal you.

We use fresh Colorado chicken, not frozen. Our Mac-N-Cheese is made from scratch, just like Moms. All our soups are homemade, flavorful and satisfying. Our mashed potatoes don’t come from a box. They’re real, just like our chefs.

We think that patients are happier when they can eat tastier, healthier food.Order “Room Service” from our new inpatient menu and see if you agree.

English Menu

Spanish Menu

Online gift shop

UCHealth University of Colorado Hospital has three gift shops including:

• Just for U Gift Shop
• Thinking of you Flower Shop
• Unique Boutique

Visit the UCHealth University of Colorado Hospital Gift Shops page for information regarding hours of operation, products sold, contact information and more.

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

Interpreting services

Translators or interpreters, including qualified American Sign-Language interpreters, are available to all of our patients.Requests can be made by patients, their families or hospital employees by calling 720.848.1018.For some languages, advance notice is helpful.

Translation services

Language translators are available 24 hours a day, seven days a week. We also have services to accommodate the hearing and visually impaired. If you wish to use any of our translation services, please try to notify us in advance of the service you need.

University of Colorado Hospital provides:

• Free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in alternative formats (large print, audio, accessible electronic formats, and other formats)
• Free language services to people whose primary language is not English
  • Qualified interpreters
  • Information written in other languages

VisitMy Health Connectionto view your latest medical records online.

You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.

Complete the Request for Medical Records formto make your pick-up request.

**Colorado, Aurora and metro Denver are seeing an increase in automobile thefts, and the CU Anschutz Medical Campus is not immune from this. UCHealth and CU Police are sharing safety tips for anyone who parks on campus.

Free valet parking is available at the Eye Center, Cancer Pavilion, and Emergency entrance – no tipping required.

We want to make sure you have enough time to comfortably park and arrive on time. Please plan on arriving at least 30 minutes before your scheduled appointment.

There are several ways for you to park on our campus. All options are free for patients and their visitors.

Use the free valet parking service. Our valet parking is the most convenient and easiest option. You can use the valet stations at the Eye Center, Cancer Pavilion, and Emergency entrance.

Self-park in one of our free lots. If you wish to park yourself, you may park in one of the designated patient/visitor lots in the front of the hospital. All patient/visitor parking lots are free. Follow signs to Lots 5, 6 and 7, and Garage 2.

Parking/wayfinding map for UCH >

Parking/wayfinding map for UCH (español) >

UCHealth provides a free courtesy shuttle service to pick you up at your vehicle and transport you to the hospital. Call 720.848.1000 to request a shuttle. The service operates Monday through Friday, 8 a.m. to 5 p.m.

Use RTD.The RTD R-Line runs to the Fitzsimmons Rail Station. From there, you can take a free courtesy shuttle to Anschutz Medical Campus. This shuttle also picks up from the parking lots south of the Anschutz Inpatient Pavilion along East 16th Avenue. The service runs every 15 minutes from 7 a.m. to 4:30 p.m. Monday through Friday. Learn more here or download the free Campus Shuttle app on your smartphone.

Need a handicapped spot?

Lot 5 is a handicapped-parking only lot at the very front of Anschutz Inpatient Pavilion. You will also find handicapped parking in Garage 2, and Lots 6 and 7.

The Patient Resource Center, located near the entrance of the Anschutz Outpatient Pavilion, has a wide variety of scientifically based medical information and resources. Our trained volunteers can help you:

• Locate current and reliable information on diseases, conditions and treatments in books and on the Internet
• Develop a better partnership with your medical team
• Make informed choices about your health

The Patient Resource Center is open to patients, loved ones, friends or community members.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (theHealth Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives and living wills

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

Learn more about advance directives and living wills

What to expect when you arrive

At University of Colorado Hospital, patients and families are our partners in health.

While you are at the hospital, “speak up” and let us know:

• What you think
• If you are worried about anything
• What you may need

Our hospital is designed with you and your family in mind. While your hospital stay may not be easy for you, we intend to offer the very best care, emotional support and education throughout your time with us.

What to bring

• A list of your current medications
• A few personal belongings
• Clothes to wear when you go home from the hospital

What not to bring

• Items of great value to you

Your room at University of Colorado Hospital

• Designed for your privacy
• Bedside controls for lighting, television and calling a nurse
• Wireless internet access from your personal device

Going home

We want you to be fully prepared for going home. We will let you know an approximate date for discharge when you are admitted. If we don’t share that with you, please ask us.

University of Colorado Hospital takes great measures to make sure the Anschutz Medical Campus is safe.

• A security patrol monitors the parking lots and buildings 24 hours a day, seven days a week.
• Parking lots are well lit.
• Escorts are available to walk you to your car.
• Our Birth Center has a special security system.

Security in parking areas

• Each parking lot has ample lighting to ensure optimum visibility when walking to and from your car.
• Emergency “Blue” phones are located throughout parking lots and garages, as well as along all pedestrian walkways (pictured).
• Security also provides a variety of support activities for staff, patients and visitors including:
  • Escorts to and from personal vehicles
  • Recharging dead vehicle batteries
  • Assistance in contacting services related to keys locked in the car, flat tires and disabled automobiles
• Security staff patrols all parking lots, garages and pedestrian walkways on a scheduled routine basis.
• All parking lots are monitored 24/7 by security camera systems.

The security staff

• On-site security is present at the Anschutz Medical Campus 24/7.
• A minimum of two security personnel staff the Emergency Department at all times.
• Security personnel stay in constant contact with the call center and have a direct connection to campus police and area law enforcement.
• The 24-hour call center keeps a constant watch on exterior and interior activities.
• Security officers also staff the main patient visitor entrances throughout the day.

Security services

For an escort to your vehicle

Our security staff will escort employees and visitors to their vehicle after dark.

To request an escort, please call extension 8-7777.

Emergencies

In case of an emergency, dial 911. This will connect you to the Hospital Shared Services Emergency dispatchers

Smoking and tobacco products of any kind are not permitted anywhere inside or on the grounds ofUniversity of Colorado Hospital and Anschutz Medical Campus.

Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.

Tobacco products include cigars, cigarettes, pipes, chewing tobacco, or snuff.

Spiritual careservices are available to support you, your family and those close to you as you find and use strength within your personal system of faith, culture and belief.

We are here to support you spiritually and emotionally with a listening and accepting presence. A chaplain is available 24 hours a day, every day.

Spiritual care services offered

• Prayer
• Sacraments
• Other religious rituals as you request
• Contact a member of your faith group as you request

To request a visit from one of our chaplains, please ask your nurse or doctor or call720-848.4063.

Worship, prayer and meditation

Chapel

The Chapel, located on the first floor of the Anschutz Inpatient Pavilion between the main entrance and guest elevators, is open and available 24 hours a day, 7 days a week. There is no lock on the chapel door.

This chapel is open to:

• University of Colorado Hospital patients, their families and visitors
• University of Colorado Hospital staff
• Hospital affiliate staff members

Chapel space is not open to the general public.

Non-denominational chapel service

Wednesday mornings at11 a.m.

Please contact Dustin Frye at 720-848-3036 or [emailprotected] for more information.

Requests to use the chapel

Patients and members of the Anschutz Medical Campus community may request to schedule the chapel for religious services such as:

• Weddings
• Memorials
• Baptisms or religious rituals
• Holy Day celebrations significant within their own faith group

For more information, contact Dustin Frye at 720-848-3036 or [emailprotected].

Please note that the University of Colorado Hospital chapel is not open for use by the general public or groups not associated with the hospital or its affiliates.

RTD bus and Light Rail

Several Regional Transportation District (RTD) bus lines stop near or on the Anschutz Medical Campus.

Visit theRTD Websitefor more information.

RTD phone
303-299-6000
800-366-RIDE

Taxi information

• Freedom Cab303-444-4444
• Metro Taxi303-333-3333
• Yellow Cab303-777-7777

Airport information

• Denver International Airport
  • 20 minutes from Anschutz Medical Campus
  • All major airlines
• Centennial Airport
  • 25 minutes from Anschutz Medical Campus
  • Private and charter planes
• Rocky Mountain Metropolitan Airport(formerly Jefferson County Airport)
  • 30 minutes from Anschutz Medical Campus
  • Private and charter planes

Airport Transportation

• ABC Shuttle/Limo303-696-9559
• Boulder Super Shuttle303-227-0000
• Denver Super Express Shuttle720-488-9191
• Super Shuttle303-370-1300

More about Shuttle services

Lodging

The University of Colorado Hospital has many lodging options nearby to choose from. Some hotels offer a reduced patient/visitor rate, please check with the property before you book your reservation.

University of Colorado Hospital does not endorse any of the transportation or lodging organizations listed above. Discount information is subject to change.

For the safety of our patients, visitors and staff:

Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.

Please click here to see updated visitor information.

Internet access

UCHealth University of Colorado Hospital offers free internet access. Our network is UCH-Visitor.

Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.

UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

If a patient needs more advanced care, we transport that patient to one of the country’s best comprehensive stroke centers.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Urgent Care visitsare scheduled in My Health Connection, UCHealth’s patient portal.Log inorSign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.

Types of illnesses treated in a Virtual Urgent Care visit:

• Allergic reaction.
• Cold/flu.
• Cough.
• Diarrhea.
• Cuts and scrapes.
• Pink eye.
• Rash.
• Sinus infection.
• Sore throat.
• Urinary tract infection.
• Vomiting.

Insurance

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover virtual visits, such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

Your support helps us enhance and save lives

Extraordinary generosity is what helps us provide extraordinary care. UCHealth University of Colorado Hospital is a not-for-profit organization that depends on donations from individuals, families, corporations and foundations to ensure its continued excellence in patient care, education for health care professionals and research.

Help people live an extraordinary life by donating today:University of Colorado Hospital Foundation

Share your time and talents by volunteering at the University of Colorado Hospital. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most important, help us improve lives.

>> See our volunteer opportunities