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Job DescriptionFull Time Medical Receptionist - Severna ParkExpressCare Urgent Care Centers is currently seeking flexible and dependable Medical Receptionists with the ability to multi-task in a high paced environment to join our team. Our locations are open 7 days a week from 9am-9pm. All full-time employees work 3 shifts per week in their marketed area. Open availability and the ability to work weekends and holidays is required. Applicants must be willing to work at any ExpressCare location due to a staffing or center emergency or reduction of work.
Prince Georges/Anne Arundel County RegionExpressCare Brooklyn Park
ExpressCare Severna Park
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Coming soon:ExpressCare Hanover
ExpressCare Ellicott City
Job SummaryThe Medical Receptionist is responsible to answer and direct calls, register patients, greet patients, and obtain and verify patient information. This role will create and update patient records while maintaining confidentiality and complying with HIPAA regulations. The Medical Receptionist duties and responsibilities include but are not limited to:
Answers telephone. Relayinformation abut the practice within the limits of practice policy. Routes clinical questions and emergency calls to the clinical staff or provider according to established policy.
Register patients, including assisting with check in, verifying address, telephone as well as all patient demographics for new and returning patients
Verify accuracy and maintain confidentiality of patient paperwork and information
Office duties including distributing mail, answering emails, and sending a fax
Verify compatible insurance and collect required documentation
Collect and enter patient payments into patient accounting system to include applicable co-pays and outstanding balances
Check out departing patients
Scan and attach forms, x-ray reports, EKGs and other medical documents to electronic medical record
Maintain a clean waiting room and front desk area
Assist clinical staff, as needed
Performs other duties as assigned
Minimum education and professional requirements include but are not limited to
Medical Receptionist certification, preferred
Customer service experience, required
Exceptional demeanor and positive attitude
Customer service and multi-tasking
Administrative knowledge
Medical office experience a plus!
Must be able to adhere to attendance policy
Able to work quickly and maintain fast-paced environment
Able to work in multiple locations and have reliable transportation
Ability to sit, stand, and walk for longer periods of time
Ability to lift up to 25 pounds, as needed
COVID-19 Considerations
To keep our staff as safe as possible, we have installed clear plastic barriers, and provided masks, gloves, face shields, and hand sanitizer. We have implemented social distancing policies and are following all CDC guidelines.
Full-Time 9a-9p, 3 shifts per week with rotating weekends. All centers are open 7 days a week including holidays.
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