BRAVIA TV apps - How to install, solve problems and more (2024)

This article discusses how to download apps on your Sony Android or Google TV, and what to do if your Smart TV can't install new apps. You can also find some information on troubleshooting app issues.

If you're looking for specific app information, please check the app service provider support website.Third-party apps are updated according to the app developer’s schedule/discretion.

Tap or click to quickly jump to the article section:

1. How do I download TV apps on my Android or Google TV?(immediately below)
   
2. Why can't I find or download extra apps on my TV?How do I know myTV supports an app?
   
3. What to do if an Android TV or Google TV app doesn't work: connection issues or frozen app
   
4. What to do if a Smart TV app doesn't work: connection issues or frozen app

How do I download TV apps on my Android or Google TV?

You can download apps by accessing the Google Play Store on your Android TV and Google TV.The Google Play Store is whereyou can find all the apps available on both Android TVand Google TV.

If you can't find the app in the Google Play Store, it's possible that it doesn't exist or is currently unavailable on Android and Google TV platforms.In that case, you might resort tocasting content.

How to download TV apps on Android TV

How to download TV apps on Google TV

Why can't I find or download extra apps on my TV?How do I know myTV supports an app?

Your TV has certain apps pre-installed; however, you may be able to install new apps from the Google Play Store, depending on your model.

First, you should check whether you have an Android or Google TV, or a non-Android TV. Here is a guide you can use to distinguish between the three.

Unfortunately, only Android and Google TVs can download new apps. Other TVs have pre-installed apps.

Your Smart TV doesn't support new apps? Here is how you can get new apps

Google and Android TVs can access the Google Play store and download apps. Other smart TVs come with pre-installed apps and are unable to download additional apps.

Why can't they download newer apps?

It's because Smart TVs run on a different operating system (Linux)and don't connect to the wholeAndroid space.

Moreover, older TVs can't supportnew apps because of system requirements and a lack of processing power.
It's like trying to install a new app on first-generation smartphones. It requires too much of the device.

Luckily, there are low-budget and easy solutions to enjoy newly developedapps on older TVs that can't install apps:

• Use a Chromecast or Fire TV stick. If your TV has an HDMI port, you're sorted.
  You plug these devices with the HDMI port, and it will let you cast content from your phone to your TV. Install the app you want on your phone, and play its content on the TV.
  • How to use the Google Chromecast
  • How to use Amazon Fire TV
    
• Connect a laptop with an HDMI cable:You play contenton a laptop and use an HDMI cable to connect it to the TV to enjoy a larger screen.
  
• Use a PS4 or PS5:Gaming consoles also have access to popular streaming apps.If your PlayStation doesn't already display the app in the "All app section", please download it from the Playstation store. The availability of the app does still depend on your country.
  
• For more information, visit our article onMirror, cast, or display the content or screen of a mobile device on the TV screen

Can't find an app in the Google Playstore? It's not (yet) supported where you live

There are two main reasons you can't find or use an app: availability and location. In this case, location can mean your country, region and sometimes even territories.

1. A service provider doesn't always have an app on the market. It's possible that your favourite smartphone app doesn't have an equivalent (yet) on Android or Google TV.Google has an onlinelistof available Android TV apps.
   
2. Secondly, your location (country, region, territory) also matters. Some apps are only available in a certain region or country.
   When in doubt, contacting the app provider and checking their website for supported countries and information is always best.

What to do if an Android TV orGoogle TV app doesn't work: internet connection, freezing or errors

Each of these steps might be a possible solution:

1. If you feel like something's wrong with an app, the simplest thing to do is reset the app by doinga force stop (see steps below).
   • You can also opt toclear data and cachein the app settings menu.
   • You can also opt to uninstall and reinstall the appin the app settings menu

How to force stop an app on Android TV

How to force stop an app on Google TV

2. If you can't reach the Home, App or settings screen,press and hold the remote control power button and select Restart TV.
   
3. Unplug the TV power cord from the electrical socket, leave it for 30 seconds, and plug it back in.This is called apower cycle, and it's an easy way to reset your TV when something's not working.
   Unplugging the TV does not cause any damage and doesn't remove any Google account data.
   
4. On rare occasions, the service might be down.
   
5. Perform a factory reset

What to do if a Smart TV app doesn't work (Non-Android or Google TV)

1. Unplug the TV power cord from the electrical socket, leave it for 30 seconds, and plug it back in.
   This is called apower cycle, and it's an easy way to reset your TV when something's not working.Unplugging the TV does not cause any damage and doesn't remove any data.
   
2. Try [Refresh Internet Content]
   1. Press the[HOME]button, then select[Settings]
   2. Select[Network or Network Setup]
   3. Select[Refresh Internet Content]

Initialise the browser settings and delete all cookies(Applicable for W9xxA, W8xxA, W7xxA, W6xxA, X90xxA, X85xxA, X95xxB, X90xxB, X85xxB, W9xxB, W8xxB, W7xxB, W6xxB and W750C Series only)

Initialise the TV personal information: (Applicable for For WD75, WD6, WE75, WE6, XE70, WF6 Series only)

3. Check our article on how toPerform a factory reset